We offer a 60-day exchange policy, where you can return the order to us for a credit note or exchange for a different product. The product must be unused, in its original packaging, and in the same condition as when you received it.
Due to the personal nature of wearable hair items, hair care and skin care products we cannot accept returns of any used or opened items unless deemed faulty. Please note that a product is not deemed faulty based on personal opinion or suitability after use.
Please inspect the product when you remove it from its shipping packaging. We can’t issue credit notes or exchanges once the product has been used.
Once an item has been received by EstellaStyle we will issue a credit note (or for faulty items a replacement). If the product returned to us is:
- found to have been used or tampered with in any way;
- or if you have indicated that the product was returned due to a fault and we later determine it is not faulty
we will be unable to offer you a credit (or replacement) for the product or any other related expenses.